Contact information

Contact Policy for Stacked and Baked™

At Stacked and Baked™, we value open communication with our customers and are here to assist with any questions, concerns, or feedback you may have. Please review our contact policy below for details on how to get in touch with us:

1. Primary Contact Method:

   • You can reach us via email at stackedandbaked@gmail.com. This is the best way to get in touch with us for inquiries about orders, products, or general questions.

2. Response Times:

   • Our team aims to respond to all email inquiries within 24-48 hours during regular business days (Monday to Friday). Please note that response times may be slightly longer during weekends, holidays, or periods of high volume.

3. What to Include in Your Email:

   • To assist you better, please include the following information in your email:

     • Your full name.

     • Order number (if applicable).

     • A detailed description of your inquiry or concern.

4. Support Hours:

   • Our customer support team is available during the following hours:

     • Monday to Friday: 9:00 AM – 5:00 PM (Eastern Standard Time)

     • Weekends & Holidays: Limited support; responses may take longer.

5. Follow-Ups:

   • If you have not received a response within the stated time frame, feel free to follow up with us via email. We kindly request your patience, as we work to respond as quickly as possible.

6. Feedback and Suggestions:

   • We love hearing from you! If you have ideas or suggestions to improve our products or services, feel free to share them with us at stackedandbaked@gmail.com.